Neonews Troubleshooting - Windows
This content gathers the most frequent symptoms observed on Windows terminals and helps you identify where to begin the analysis.
Common issues
- Terminal stuck on "Updating Schedule"
- Schedule synchronization failure
- Server connection instability
- Messages related to interrupted scheduling
What to check
- Whether the terminal is connected to the internet
- Whether the last communication with the server was recent
- Whether the schedule was published correctly
- Whether there are freezes in the update process
When the problem needs attention
- The terminal does not complete the update
- The synchronization date does not advance
- The app closes unexpectedly
- The system stays on a loading screen for too long