Configuring SGA Studio
After installation, the next step is to configure SGA Studio to create the service workflow.
What to configure
- services;
- operators;
- queues;
- priorities;
- service parameters.
Goal
Prepare the system to issue tickets, organize calls, and record service properly.
Suggested sequence
- Install the appropriate version.
- Open SGA Studio.
- Create the service structure.
- Test the operation.